FAQ

ordering and payment
Adding Items To Your Cart
To add items to your cart, choose your size and desired quantity. Then click “Add To Bag”.
Payment Options

We accept Visa, MasterCard, Discover, American Express and Debit Cards. We do not accept Pay Pal, personal checks, money orders or direct bank transfers.

Sorry love, but at this time we do not take orders over the phone. However, you can order directly from our website or via the Zendaya app using your smartphone.

Size & Measurements
Click here to view our size chart for general measurement reference. If you have specific questions, hit us up by clicking on the Contact Us tab on the homepage.
Checking Out
  • Step 1
    By clicking the "Check Out" button in your shopping cart, you will be asked to either sign-in or click continue if you do not have an account.

  • Step 2
    If you do not have an account, you will be asked to enter your billing address information. Make sure it’s the same as what your bank has on file to avoid purchase issues. If your billing and shipping addresses differ, enter a new shipping address by clicking “edit”.

  • Step 3
    
If you have a discount code, or promo code or gift card, you must enter the code or voucher number in the order summary page under the tab “enter discount code”.

  • Step 4 
    
Next; choose which shipping method you would like to use for delivery.

    • Step 5 
      Before confirming your order, review your order totals and enter your payment information. Finally, click the "Complete Order" button. You will receive an email confirmation upon completion with your order number and details.

    How to apply a promotion code

    To use your promo code, you need to make sure all your items are in your shopping cart and you are ready to check out.

    How to use a gift card

    Gift cards are like cash. Enter your gift card number in the "enter promo code" field to apply it to your order.

     

    If your payment is not accepted and your gift card is valid, please contact customer service for assistance.

    Changing or Canceling An Order
    If you’ve changed your mind or have made the wrong selection, you can only cancel your order within 30 minutes of receiving your order confirmation. Contact us right away and we will do our best to cancel your order. No changes can be made to overnight orders.
    We are unable to add or delete items from your order or change the size or color. Make sure you review your order before confirming your purchase at check out.
    How Do I Add an Item to an Order I Just Made?
    We do not add or delete items from an order once a confirmation has been sent.
    If you contact us within 30 mins of placing your order, we may be able to cancel it. You can then make a new order for all your items and pay only one shipping cost or qualify for free shipping.
    MY STORE CREDIT/GIFT CARD IS NOT WORKING
    Gift cards are like cash. It is a form of payment.
    How do I apply a promotion code to my order?
    Promo code are a great way to reduce the cost of your overall order. You can only use one promo code per order. Promo code must be entered in the order summary page just below the list of items. Look for the “Enter discount code” label, then enter your code exactly as it appears on the email or advertisement you received.
    If you forgot to add your promo code to your order, you can only receive a refund in the form of a gift card but you must contact our customer service department within 24 hours from the time you received your order confirmation to be eligible.
    shipping & delivery
    Delivery Rates
    You can expect your delivery 3-7 business days after it leaves our warehouse, so no need to wait by the mailbox.
    For APO and FPO addresses, please allow 7-12 business days. Alaska & Hawaii: allow additional days for your delivery to arrive.
    Incomplete or Inaccurate Information
    We all make mistakes. We totally understand. If you entered the wrong info or forgot to complete everything needed, we will suspend the order for a maximum of five days or until we hear from you; whichever comes first.
    If you don’t receive an order confirmation email, please make sure your order information is correct and complete. If we can’t make contact with you, your order will be canceled and a full refund issued to the charged account.
    Free Standard Shipping On Orders $75 Or More!
    The more you shop the more you save. Spend $50 or more and qualify for free domestic shipping. 
    Just so you know, most orders are shipped within 48 hours from your order date. Express orders placed Monday through Friday, excluding holidays, before 1:00 pm EST, will be shipped the same day. You will receive an email confirmation with tracking information once you’ve placed your order.
    We only pack and ship Monday-Friday. Weekend and holiday orders will be processed on the next business day.
    Order Tracking
    It will take approximately 24 hours after your order has shipped for your tracking information to update. After this time, you can track your package all the way to your front door!
    Copy and paste the tracking number into the USPS website under “tracking no.” for up-to-date information on your delivery.
    returns & exchanges
    Return Policy
    We wished things worked out for you, but luckily there is good news! We are happy to take back most items for a refund within 30 days of when your order shipped (AKA the day your package was given to USPS).
    The fine print:
    • We can’t take back anything that’s been worn, damaged, washed, or altered in any way or any items marked “Final Sale”. 

    • All original tags must be attached.

    • Your return package must be post marked no later than the 30th day from your original shipping date.

    • Your original shipping cost is non-refundable.

    • A $5.99 handling fee is deducted from the overall refund you receive.
    Returns Instructions
    1. Make sure you review our Return Policy before beginning the process. To begin creating a return, visit https://dayabyzendaya.com/pages/contact-us

    2. Select "Return an Item" or "Exchange an Item" as the subject. Provide your order number in the field.

    3. In your message, please tell us which items from the indicated order that you would like to return and your reason for returning the item(s). Note: items marked final sale will not be available for return.

    4. Click the “Submit Return” button to start the return process.

    5. Customer service will respond to your request within 2 business days and provide the Return Merchandise Authorization (RMA) for your shipment.

    6. When you mail your item(s) back, please include your original packing slip for faster processing! Head to your local USPS store and mail your package to: ATTN Returns: Jas Forwarding (USA) Inc. 350 Starke Rd. Unit #200 Carlstadt, New Jersey 07072. Please mail your item back within 10 days of requesting your return.

    So, what happens next?

    It can take up to 5 business days for us to receive your returned package. After which, allow another 7-10 business days for inspection and the refund to be issued.

    If your item(s) does not pass inspection, it will be mailed back to you.

    Your refund will be issued back to your original form of payment less a $5.99 handling fee. Your original shipping cost is non-refundable. It may take your bank a few days to update your account after the refund is issued, so you should wait about 24 hours before following up with them.

    Currently, only domestic orders will have a self-service return process. International orders will need to contact customer service to receive an RMA (Return Merchandise Authorization). Go to the Contact Us tab on our homepage to request an RMA.

    International returns: unfortunately, we cannot refund duties, taxes or shipping charges.

    Prop 65
    California Proposition 65 
    California residents, please be advised, as per the Prop. 65 Warning: The colored artwork or designs used on this product contains lead and/or cadmium, a chemical known to the State of California to cause birth defects and other reproductive harm. More information on Prop. 65 may be found by clicking here
    Undelivered orders
    USPS will make 3 attempts to deliver your order. If you refuse delivery or they are unable to deliver your order, your package will be returned to us.
    Please contact us immediately with changes to your delivery prior to it being shipped in order to avoid your package being processed as a return transaction.
    Undelivered orders will be processed as a return and a refund will be issued less a $5.99 handling fee.
    Exchanges
    At this time, we do not accept exchanges. If you need a different size or color, please contact us within 30 minutes of purchasing and we will attempt to cancel your order. Otherwise, you can return your items for a refund and repurchase.
    FAQ
    I Forgot My Password! How Can I Access My Account?
    No worries! If you forgot your password, click “Forgot Password” underneath the login fields and enter your preferred email address. You’ll get an email that will help you create a new password and get back to the important things — like shopping.
    My Order Won’t Go Through. What's going on?
    If your order won’t go through or you are receiving an error message, most likely there is an issue with your billing address attached to your credit or debit card. The billing address should match exactly what your bank has on file.
    I Think My Order Was Lost or Stolen! Help!
    If USPS showed they delivered your package but you did not receive it or the tracker can’t locate your package more than 48 hours after it has been shipped, your items may be lost or stolen. Please use the Contact Us tab on our homepage right away to get in touch and we’ll get things straightened out.
    How safe is my personal information if I order online?
    Shopping on our online store is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
    I bought an item that is now on sale. Can I get a refund for the difference?
    We're happy to give you a one-time price adjustment via a gift card if you meet the following criteria:
    • The item you purchased goes on sale within 5 days of your order's purchase date
    • You’ve contacted us during the valid period of the sale/promotion
    • Price adjustments is greater than 15% of the item

    If you meet these criteria, we will issue you a price adjustment via a store gift card that will be valid for 90 days.

    I Received A Wrong/Defective Item. What Do I Do?
    If you have received a defective or incorrect item, please notify us using the Contact Us link on our homepage.
    My Order Status Says “unfulfilled.” What Does That Mean
    ‘Unfulfilled’ means your order has been received and is being processed. Once your order is packed up and ready to go out, the status will be changed to ‘fulfilled’. You will receive an email notification once your order ships including your tracking number.
    When will my credit card be charged?
    Most accounts are charged immediately once you complete your order.
    Once we receive your card authorization, the funds may be reserved for up to 30 days. Make sure you check your bank’s policy. If you are paying with a debit card, verify with your bank if there are limitations on daily withdrawal amounts.
    Was my card charged twice?
    If you just placed your order, you’re seeing preauthorization on your account. This is to ensure sufficient funds and account authenticity. This authorization will be released within 48-72 hours.
    If your order was never processed or you did not receive confirmation, this hold will be released in 3-5 business days.
    Make sure to only click “Complete Order” once to avoid multiple authorizations. You will only be charged one time for your order even if you have multiple authorizations.