Adding Items To Your Cart
We accept Visa, MasterCard, Discover, American Express and Debit Cards. We do not accept Pay Pal, personal checks, money orders or direct bank transfers.
Sorry love, but at this time we do not take orders over the phone. However, you can order directly from our website or via the Zendaya app using your smartphone.
Size & Measurements
By clicking the "Check Out" button in your shopping cart, you will be asked to either sign-in or click continue if you do not have an account.
If you do not have an account, you will be asked to enter your billing address information. Make sure it’s the same as what your bank has on file to avoid purchase issues. If your billing and shipping addresses differ, enter a new shipping address by clicking “edit”.
If you have a discount code, or promo code or gift card, you must enter the code or voucher number in the order summary page under the tab “enter discount code”.
Next; choose which shipping method you would like to use for delivery.
Before confirming your order, review your order totals and enter your payment information. Finally, click the "Complete Order" button. You will receive an email confirmation upon completion with your order number and details.
How to apply a promotion code
To use your promo code, you need to make sure all your items are in your shopping cart and you are ready to check out.
How to use a gift card
Gift cards are like cash. Enter your gift card number in the "enter promo code" field to apply it to your order.
If your payment is not accepted and your gift card is valid, please contact customer service for assistance.
Changing or Canceling An Order
We are unable to add or delete items from your order or change the size or color. Make sure you review your order before confirming your purchase at check out.
How Do I Add an Item to an Order I Just Made?
If you contact us within 30 mins of placing your order, we may be able to cancel it. You can then make a new order for all your items and pay only one shipping cost or qualify for free shipping.
MY STORE CREDIT/GIFT CARD IS NOT WORKING
How do I apply a promotion code to my order?
If you forgot to add your promo code to your order, you can only receive a refund in the form of a gift card but you must contact our customer service department within 24 hours from the time you received your order confirmation to be eligible.
For APO and FPO addresses, please allow 7-12 business days. Alaska & Hawaii: allow additional days for your delivery to arrive.
Incomplete or Inaccurate Information
If you don’t receive an order confirmation email, please make sure your order information is correct and complete. If we can’t make contact with you, your order will be canceled and a full refund issued to the charged account.
Free Standard Shipping On Orders $100 Or More!
Just so you know, most orders are shipped within 48 hours from your order date. Express orders placed Monday through Friday, excluding holidays, before 1:00 pm EST, will be shipped the same day. You will receive an email confirmation with tracking information once you’ve placed your order.
We only pack and ship Monday-Friday. Weekend and holiday orders will be processed on the next business day.
Copy and paste the tracking number into the USPS website under “tracking no.” for up-to-date information on your delivery.
The fine print:
- We can’t take back anything that’s been worn, damaged, washed, or altered in any way or any items marked “Final Sale”.
- All original tags must be attached.
- Your return package must be post marked no later than the 30th day from your original shipping date.
- Your original shipping cost is non-refundable.
- A $5.99 handling fee is deducted from the overall refund you receive.
- Make sure you review our Return Policy before beginning the process. To begin creating a return, visit https://dayabyzendaya.com/pages/contact-us
- Select "Return an Item" or "Exchange an Item" as the subject. Provide your order number in the field.
In your message, please tell us which items from the indicated order that you would like to return and your reason for returning the item(s). Note: items marked final sale will not be available for return.
- Click the “Submit Return” button to start the return process.
- Customer service will respond to your request within 2 business days and provide the Return Merchandise Authorization (RMA) for your shipment.
- When you mail your item(s) back, please include your original packing slip for faster processing! Head to your local USPS store and mail your package to: ATTN Returns: Jas Forwarding (USA) Inc. 350 Starke Rd. Unit #200 Carlstadt, New Jersey 07072. Please mail your item back within 10 days of requesting your return.
So, what happens next?
It can take up to 5 business days for us to receive your returned package. After which, allow another 7-10 business days for inspection and the refund to be issued.
If your item(s) does not pass inspection, it will be mailed back to you.
Your refund will be issued back to your original form of payment less a $5.99 handling fee. Your original shipping cost is non-refundable. It may take your bank a few days to update your account after the refund is issued, so you should wait about 24 hours before following up with them.
Currently, only domestic orders will have a self-service return process. International orders will need to contact customer service to receive an RMA (Return Merchandise Authorization). Go to the Contact Us tab on our homepage to request an RMA.
International returns: unfortunately, we cannot refund duties, taxes or shipping charges.
California residents, please be advised, as per the Prop. 65 Warning: The colored artwork or designs used on this product contains lead and/or cadmium, a chemical known to the State of California to cause birth defects and other reproductive harm. More information on Prop. 65 may be found by clicking here
Please contact us immediately with changes to your delivery prior to it being shipped in order to avoid your package being processed as a return transaction.
Undelivered orders will be processed as a return and a refund will be issued less a $5.99 handling fee.
I Forgot My Password! How Can I Access My Account?
My Order Won’t Go Through. What's going on?
I Think My Order Was Lost or Stolen! Help!
How safe is my personal information if I order online?
I bought an item that is now on sale. Can I get a refund for the difference?
- The item you purchased goes on sale within 5 days of your order's purchase date
- You’ve contacted us during the valid period of the sale/promotion
- Price adjustments is greater than 15% of the item
If you meet these criteria, we will issue you a price adjustment via a store gift card that will be valid for 90 days.
I Received A Wrong/Defective Item. What Do I Do?
My Order Status Says “unfulfilled.” What Does That Mean
When will my credit card be charged?
Once we receive your card authorization, the funds may be reserved for up to 30 days. Make sure you check your bank’s policy. If you are paying with a debit card, verify with your bank if there are limitations on daily withdrawal amounts.
Was my card charged twice?
If your order was never processed or you did not receive confirmation, this hold will be released in 3-5 business days.
Make sure to only click “Complete Order” once to avoid multiple authorizations. You will only be charged one time for your order even if you have multiple authorizations.