We wished things worked out for you, but luckily there is good news! We are happy to take back most items for a refund within 30 days of when your order shipped (AKA the day your package was given to USPS).
The fine print:
- We can’t take back anything that’s been worn, damaged, washed, or altered in any way or any items marked “Final Sale”.
- All original tags must be attached.
- Your return package must be post marked no later than the 30th day from your original shipping date.
- Your original shipping cost is non-refundable.
- A $5.99 handling fee is deducted from the overall refund you receive.
At this time, we do not accept exchanges. If you need a different size or color, please contact us within 30 minutes of purchasing and we will attempt to cancel your order. Otherwise, you can return your items for a refund and repurchase.
- Make sure you review our Return Policy before beginning the process. To begin creating a return, visit https://dayabyzendaya.com/pages/contact-us
- Select "Return an Item" or "Exchange an Item" as the subject. Provide your order number in the field.
- In your message, please tell us which items from the indicated order that you would like to return and your reason for returning the item(s). Note: items marked final sale will not be available for return.
- Click the “Submit Return” button to start the return process.
- Customer service will respond to your request within 2 business days and provide the Return Merchandise Authorization (RMA) for your shipment.
- When you mail your item(s) back, please include your original packing slip for faster processing! Head to your local USPS store and mail your package to: ATTN Returns: Jas Forwarding (USA) Inc. 350 Starke Rd. Unit #200 Carlstadt, New Jersey 07072. Please mail your item back within 10 days of requesting your return.
So, what happens next?
It can take up to 5 business days for us to receive your returned package. After which, allow another 7-10 business days for inspection and the refund to be issued.
If your item(s) does not pass inspection, it will be mailed back to you.
Your refund will be issued back to your original form of payment less a $5.99 handling fee. Your original shipping cost is non-refundable. It may take your bank a few days to update your account after the refund is issued, so you should wait about 24 hours before following up with them.
Currently, only domestic orders will have a self-service return process. International orders will need to contact customer service to receive an RMA (Return Merchandise Authorization). Go to the Contact Us tab on our homepage to request an RMA.
International returns: unfortunately, we cannot refund duties, taxes or shipping charges.
USPS will make 3 attempts to deliver your order. If you refuse delivery or they are unable to deliver your order, your package will be returned to us.
Please contact us immediately with changes to your delivery prior to it being shipped in order to avoid your package being processed as a return transaction.
Undelivered orders will be processed as a return and a refund will be issued less a $5.99 handling fee.
California Proposition 65
California residents, please be advised, as per the Prop. 65 Warning: The colored artwork or designs used on this product contains lead and/or cadmium, a chemical known to the State of California to cause birth defects and other reproductive harm. More information on Prop. 65 may be found by clicking here.